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Terms and Conditions

Rings

It is the customer's responsibility to find the correct size before placing an order. Please see 'Ring Sizing Tips' for more information

Necklaces

You will find information on the chain length on each necklace product page. As everything is made in-house by Sarah, it is usually possible to alter the chain length if you prefer a longer or shorter chain. Please get in touch before ordering and Sarah will be happy to accommodate where possible.

Custom Orders

Most items can be adapted to your perfect fit, please contact Sarah for more details.

General Information 

All items are designed and made in-house by Sarah, and are crafted using traditional techniques and hand tools. Each piece of jewellery has been carefully crafted by hand, and slight variances occur naturally as part of the making process. As such, each piece is entirely unique. Natural imperfections and marks from the making process are to be expected, adding to the unique character of the jewellery. The approximate sizes and dimensions on the product pages are as accurate as possible for these traditionally hand-crafted pieces. Images may not be actual size.

Sarah Ruth Stanford Jewellery abides by the British Hallmarking Act 1973, and if required, jewellery is assayed and hallmarked at Edinburgh Assay Office. More information about current UK guidelines can be found on the UK Government page here, and you can read more about hallmarking by visiting the Edinburgh Assay Office website here.

Jewellery Care

Sarah Ruth Stanford Jewellery has been crafted with love and care, and when treated with love and care it will last for many years. Please see 'Jewellery Care' for some tips on how to look after your jewellery.

Returns/Cancellations

Orders may be cancelled within 24 hours. Contact Sarah by email if you do not wish to proceed with your order.

If you are not fully satisfied with an item you must return it within 14 days of receipt in order to claim an exchange or refund. Items will be eligible only if they are returned unworn, in their original condition and in all original packaging with any enclosed documentation. Sarah is not able to refund postage costs. When returning an item it is recommended that you use a secure, tracked postal service for your own protection, as returns are at the customer's own risk. Return postage is the responsibility of the customer.

If you wish to return an item please inform Sarah by email as soon as possible.

Bespoke orders, including items which have been specially commissioned, personalised, or customised, are not eligible for refunds or exchanges.

If you receive an item which is faulty or damaged you must inform Sarah within 7 days and she will work to resolve the issue as soon as possible. If you are found to have been negligent or wilfully caused damage you will not be entitled to any refund or exchange.

Website

The content of this website, including words, images, photographs and graphics is copyright © Sarah Ruth Stanford Jewellery. All jewellery designs on this website belong to Sarah Ruth Stanford Jewellery.

These terms and conditions can be changed or modified at any time.

By using this site you agree to be bound by these terms and conditions.

 

Contact

Sarah Ruth Stanford 

Email: info@sarahruthstanford.com

Instagram: @ sarahruthstanfordjewellery